If you purchase a modem from GPKnet we do provide a 12 month replacement warranty if the modem is found to be faulty. The best way to prove this is to try another modem at your premises or take your modem to another service location and try it there. Please bear in mind that if the modem is returned to us and we find no fault, charged may be incurred for our time. Also note that postage costs should be covered by you. If you need any assistance with this please contact support on 1300 854 223 .
